Frequently Asked Questions
Everything you need to know about your Saben experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. You can opt for a full refund to your original payment method or an exchange for a different size or style.
How do I care for my Saben leather goods?
To maintain the quality of your leather, we recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, damp cloth and apply a specialized leather conditioner every 3-6 months.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Afterpay and Klarna.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.